RETURN & REFUND POLICY

Because many Sister W.E.L.L.S. products are printed, signed, personalized, or made to order, all sales are final. We do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, duplicate purchases, or address-entry errors.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Sister W.E.L.L.S. apparel, bags, mugs, and other merchandise are produced and fulfilled by Printify, our third-party print-on-demand production partner.

In accordance with Printify’s policy, an item may qualify for a free replacement or refund if it arrives damaged, defective, misprinted, or different from what was ordered.

The issue must be reported to Sister W.E.L.L.S. within 30 calendar days of delivery. Please provide:

  • Your name and order number

  • A description of the problem

  • Clear photographs showing the entire item and the specific issue

  • Photographs of the packaging and shipping label, when applicable

  • A photograph or video showing all affected products together when multiple items have the same issue

Do not mail the product to Sister W.E.L.L.S. or Printify unless you receive specific return instructions. Printify generally does not require damaged or defective products to be returned.

All claims are reviewed individually. Submission of a claim does not guarantee approval. If Printify confirms that the item qualifies, Sister W.E.L.L.S. will arrange an approved replacement or refund. The remedy offered will be based on the circumstances of the order and Printify’s determination.

If your book order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 calendar days of delivery. Include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the item, packaging, and shipping label

After reviewing your claim, we may offer a replacement or refund. Please do not return an book(s) unless you receive return instructions from us.

BOOKS AND PERSONALIZED ITEMS

Signed books, personalized books, journals, workbooks, and custom products cannot be returned or exchanged. If an item arrives damaged or we made an error in personalization, contact us within 7 calendar days of delivery.

APPAREL AND MADE-TO-ORDER MERCHANDISE

LOST OR MISSING PACKAGES

Sister W.E.L.L.S. apparel, bags, mugs, and other merchandise are produced and fulfilled by Printify, our third-party print-on-demand production partner. Each product is made specifically for the customer after an order is placed and cannot be restocked.

For this reason, returns, refunds, and exchanges are not accepted for:

  • Ordering the wrong size, color, or product

  • Changing your mind

  • Personal preference

  • Minor variations in color or print placement

  • Providing an incorrect or incomplete shipping address

Please review all product descriptions, color options, and sizing information carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT PRINTIFY ITEMS

In accordance with Printify’s policy, an item may qualify for a free replacement or refund if it arrives damaged, defective, misprinted, or different from what was ordered.

The issue must be reported to Sister W.E.L.L.S. within 30 calendar days of delivery. Please provide:

  • Your name and order number

  • A description of the problem

  • Clear photographs showing the entire item and the specific issue

  • Photographs of the packaging and shipping label, when applicable

  • A photograph or video showing all affected products together when multiple items have the same issue

Do not mail the product to Sister W.E.L.L.S. or Printify unless you receive specific return instructions. Printify generally does not require damaged or defective products to be returned.

DIGITAL PRODUCTS

ORDER CANCELLATIONS AND ADDRESS CHANGES

SHIPPING COSTS

Digital downloads, printable resources, courses, and other electronically delivered products are nonreturnable and nonrefundable once purchased or accessed. If you experience difficulty accessing your purchase, please contact us for assistance.

CONTACT US

Orders enter production quickly and may not be canceled or changed after submission. Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee replacements or refunds for orders delivered to an address entered incorrectly at checkout.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your mailroom, and the shipping carrier. Sister W.E.L.L.S. is not responsible for packages lost or stolen after confirmed delivery. We will assist with available shipping information when possible.

Original shipping charges are nonrefundable. If a return is specifically authorized, return-shipping costs will be determined based on the reason for the return.

To report an order problem, contact Sister W.E.L.L.S. through the contact form at www.sisterwells.org. Claims submitted after the applicable 7-day period may not be eligible for replacement or refund.